On December 19, 2007 at 18:35, Darnitol said...
Not to be indelicate but... the MX-980 is an installer-only
product. Installers will have easy access to the
graphics expander, from URC Control Room—the same place
they get the editor. I'm not even certain if installers
will be authorized to share the graphics expansion pack,
since it's a separate installer.
Best regards,
Dale
Ah, but therein is the rub. There is nothing on your website that suggests or even hints at the fact that "the MX-980 is an installer-only product." Magnolia, one of your authorized dealers, has no clue that they are selling "an installer-only product," and the user's guide that comes with the remote strongly recommends that the end-user get it professionally programmed, but does not require it.
I'd suggest the next time you release an "installer-only product," you make that clear in your advertising materials and the user guide. That way you would keep down the number of dissatisfied want-to-be customers.
Good luck and it was a pleasure not doing business with you.
K.M.
