Duh! Don't buy from BB! Problem solved!

Software NEVER came in the box. Never, ever, ever.

BB has the full rights to give you the updatable software. They just choose not to.

Buy from a site like www.surfremote.com, www.bluedo.com, or www.proremotes.com. They are all authorized. I know that Surf Remote automatically sends you the updatable software right after your product is shipped.

Try contacting URC about the serial # issue or see if Eric responds. Chances are you may just need to enter it differently. URC has been helpful in all of my experiences.

But, this isn't the place to really discuss the policy. That monster thread in the other URC forum is.

What MX-700 sofware do you need? Updatable or not?

Best of luck.