I just received my mx-3000 today...i still have no idea if my vendor is an authorized dealer...after reading this forum i finally got to a site that gave me a download of the software after providing my serial number...but I still can't do a live update as the others have stated...I wish I was told about this before I spent my $1000 on something that is outdated from the day I received it...It makes no sense keeping the software from the customer...after all, we purchased the hardware which cannot be pirated and the software is needed to operate the hardware...what is illegal about this...it seems that the only thing illegal is holding back the software from the consumer...someone please get these people at URC to see it from our point of view...

Roy