Same issues happened to me as TWilly. Nevo tech support tried some troubleshooting options on both the Q50 and the NevoConnect, but couldn’t get it to work properly. They suggested swapping out the antenna on the connect because they had seen some units where the internal antenna connection was broken.

I replaced the old antenna with a new one they sent me yesterday and I’ve had no problems with the system after several hours of testing. Hope it stays that way.