You need the Philips ProntoEdit NG software (obviously). Get the latest version here: [Link: remotecentral.com].

1. If she has the configuration file for her TSU3000.
   
   Open the file with ProntoEdit NG. Click File then Save As. Save the file in the TSU3500 format. Download the file to the new remote.



2. If she does not have the configuration file but her TSU3000 is still able to communicate with a computer.
   
   Open ProntoEdit NG. Upload the configuration from the remote. Click File then Save As. Save the file in the TSU3500 format. Download the file to the new remote.



3. If she does not have the configuration file and her TSU3000 is not able to communicate with a computer.
   
   Sorry, you'll have to start from scratch.