Ok just finished the repair and all is good again. The pin trick worked. I also managed to unstick one of the bottom keys with a bit of hot water (after removing the button of course) And I used the pin to scrape the contact on my volume down side button that was intermittent and was able to get it back in shape. So I figure I'm good for another year. But I'm still thumbs down on Philips customer service. My experiances with them have been horrible.