Welcome!

Issue 1: A couple of things to try
- See if other Pronto remotes have the device and get the IR Hex codes from them
- Have you emailed soundgraph and asked if they will give you the IR codes?
- Try learning with different lengths of pressing the original remote buttons and distances. Make sure you have low light. Try learning from the 885 instead of the soundgraph remote. If the 885 did well, copy that.
- Also you just listed the case, not what the computer is. Are you using XP or Vista? Where is the IR port? Is is positioned well? Are you using the IPronto or the IR Blaster?

Issue #2: Try to do a manual update when connected and see if that will stop the automatic attempts. What version of firmware is loaded? You cannot turn the EPG off.