Hi everyone. I am hoping someone here can help me with my problem. I recently purchased the Marantz SR8200 A/V receiver which came with the RC3200 remote control. The remote shipped with firmware version 1.1.2. When I first trained the remote, it was able to learn IR commands with ease. I have a SONY DVP-NS700P DVD player, and a SONY KV-36XBR250 TV. Again, initially, the Marantz remote learned the IR commands without a hitch. I then brought the remote to the Cambridge Soundworks that I bought the receiver at because I wanted them to download their template with customized TiVo menus into my remote. The salesperson upgraded the firmware to 1.1.4, and downloaded his template into my remote. I then went home and I tried re-learning commands, but the remote no longer learns. The remote just sits in learning mode when I press the button on the remote I want to learn from. I have tried so many things:

1. The Marantz remote properly times out if I don't do anything and exits learn mode.
2. I have reset the remote and restored it to factory settings. However, the symptom still exists.
3. I have reinstalled the firmware countless times.
4. While holding the button down on the remote to learn from,I have moved the remote around all over the place to see if it had something to do with the IR transmission.
5. I have tried other buttons and remotes to learn from.

Nothing is working! Has anyone encountered this problem? The only thing I can think of is the firmware. I need to find firmware 1.1.2. Well, if anyone has suggestions, I would love to hear from you. Thanks!