I haven't had to update my remote in a long time, and when I went to Logitech to tweak my code, I find that they have a new download app that handles the interface between Logitech and the 768. All seems well, but I can't customize buttons and the software app hosed the configuration that I had and now I'm stuck with a working, but far less usable remote. Logitech Support seems to be ignoring my emails for help. Is anyone out there still using a 768 and does the software from Logitech work? Has anyone gotten support from Logitech for their 768 in recent history?