I got it into Safe Mode, but I can't upload any firmware because the computer still isn't recognizing its plugged in even though the remote does. Perfect time for this to happen too, its just out of warranty and Logitech just axed their phone support. I've emailed Logitech and told them exactly everything I've tried to attempt to get this to work. I've tried everything listed on their support site. They keep emailing me back with different things to try that I've already done. This had been a weeks adventure trying to get this thing updated.