I just had to take a moment and say that Capitol Sales Inc. Has never failed to win my business. I won't give the name of my rep because he's just so damn good I don't want to share him! Aside from having an easy to use web site, top notch tech support, and a slew of great product for those companies you aren't direct with...

Where was I going? Anyway. I have sated to them repeatedly that If they carried everything there is.. I would buy it all from them. Shipping is lightning quick, and they have an amazing inventory. Not only will they meet or beat other distributors if there is a rare occasion that they are priced higher, but they will do it with a smile. Getting great help is always easy.

Now I'm not saying that buying from a distributor is the best thing, but they are a necessary evil for many miscellaneous items.

What's my point here? Why am I bringing this up?.. Well,.. I was really impressed by them.. Yet again.

Last week we had a rush job and a plasma was being Fed-exed to us for a job that was to install and complete on Friday. We ordered a bunch of equipment form Capitol on Monday knowing that if it was in stock, that it would be at our door on Wednesday. Wednesday came and went. I was busy and didn't really take notice. Thursday morning came and went.. Then I took notice. OMG.. The parts from Capitol aren't here! There is a 1st time for everything... Knowing my customer all too well, pushing back the date would be taken very poorly. This is a man of schedule, and I too can appreciate that. I called capitol to confirm that the shipment would be arriving today, and I was shocked to find out that it hadn't left Minnesota!

I told them that it was for an install the next morning, and They asked if it was very important to finish the job Friday. I said it was, but that I could pick up most of the equipment locally at another distributor. I was a little flustered. Turns out that somebody accidentally entered this sale as a Pay in Advance, and they were awaiting a check to send it out. I have never used this method before, and they apologized for the inconvenience. I was told I would get a call back in a few minutes to iron out the situation.

A few minutes later I was giving my costumers address and they were overnighting the whole lot to me at their expense. I believe it cost them about $550 to do so.

Anyhow; we had it all by 10AM the next morning.. On the job site no less, and the job went off without a hitch.

I would never expect this from anyone else. It made a painful situation painless.

Please feel free to share your experiences with other companies.

If you really want to know who my sales rep is.. Just email me.