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Topic:
The Best Distributors / The Best Direct Companies
This thread has 11 replies. Displaying all posts.
Post 1 made on Tuesday October 15, 2002 at 20:05
Jay In Chicago
Founding Member
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December 2001
1,658
I just had to take a moment and say that Capitol Sales Inc. Has never failed to win my business. I won't give the name of my rep because he's just so damn good I don't want to share him! Aside from having an easy to use web site, top notch tech support, and a slew of great product for those companies you aren't direct with...

Where was I going? Anyway. I have sated to them repeatedly that If they carried everything there is.. I would buy it all from them. Shipping is lightning quick, and they have an amazing inventory. Not only will they meet or beat other distributors if there is a rare occasion that they are priced higher, but they will do it with a smile. Getting great help is always easy.

Now I'm not saying that buying from a distributor is the best thing, but they are a necessary evil for many miscellaneous items.

What's my point here? Why am I bringing this up?.. Well,.. I was really impressed by them.. Yet again.

Last week we had a rush job and a plasma was being Fed-exed to us for a job that was to install and complete on Friday. We ordered a bunch of equipment form Capitol on Monday knowing that if it was in stock, that it would be at our door on Wednesday. Wednesday came and went. I was busy and didn't really take notice. Thursday morning came and went.. Then I took notice. OMG.. The parts from Capitol aren't here! There is a 1st time for everything... Knowing my customer all too well, pushing back the date would be taken very poorly. This is a man of schedule, and I too can appreciate that. I called capitol to confirm that the shipment would be arriving today, and I was shocked to find out that it hadn't left Minnesota!

I told them that it was for an install the next morning, and They asked if it was very important to finish the job Friday. I said it was, but that I could pick up most of the equipment locally at another distributor. I was a little flustered. Turns out that somebody accidentally entered this sale as a Pay in Advance, and they were awaiting a check to send it out. I have never used this method before, and they apologized for the inconvenience. I was told I would get a call back in a few minutes to iron out the situation.

A few minutes later I was giving my costumers address and they were overnighting the whole lot to me at their expense. I believe it cost them about $550 to do so.

Anyhow; we had it all by 10AM the next morning.. On the job site no less, and the job went off without a hitch.

I would never expect this from anyone else. It made a painful situation painless.

Please feel free to share your experiences with other companies.

If you really want to know who my sales rep is.. Just email me.
Jet Rack ... It's what's for breakfast
Post 2 made on Tuesday October 15, 2002 at 20:47
tommy123
Lurking Member
Joined:
Posts:
September 2002
2
I have been dealing with Capitol Sales for years, and yes, they are, by far, the best. I have dealt with many distributors, but no one can beat the service Capitol can provide. My Rep?... Thom...ext138

And no one can beat Thom's knowledge or enthusiasm!
Post 3 made on Tuesday October 15, 2002 at 21:06
John Pechulis
Loyal Member
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Posts:
July 2001
7,127
Fred Harding is THE MAN!!

Always comes through for us! And a great person to deal and chat with. I don't directly talk to Fred, but my partner Adam does. I feel sorry for Fred. LOL

JJP

Post 4 made on Tuesday October 15, 2002 at 21:07
deco
Long Time Member
Joined:
Posts:
July 2002
53
Thom at capitol is my rep also, I wouldnt be doing phone systems today if not for their encouragement
and support. They are not always the lowest price, but the service, support, and friendly service makes capitol the best distributor out of the 25+ companies i deal with on a regular basis. Check em' out.
Deco
Post 5 made on Thursday October 17, 2002 at 15:20
Greg C
Super Member
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Posts:
October 2002
2,585
Fred is my man! Always has an answer, or gets me the answer. Now if he could only sell me Niles and Toshiba in PA it would be great! He even had an article featured in a competitors catalog.:)
CEDIA University Designer CAT Team Member
CEDIA University Instructor
CEDIA Registered Outreach Instructor
Post 6 made on Thursday October 17, 2002 at 20:57
vts1134
Founding Member
Joined:
Posts:
February 2002
305
We also deal with CSI and I love our rep, he has done things for our company that I think go above and beond what he should do (and what I would do for that matter). I would deffinetly recomend CSI to any one, Taft is the man.
Post 7 made on Friday October 18, 2002 at 02:47
geraldb
Long Time Member
Joined:
Posts:
June 2002
412
Fred, I know you will look at this, so don't get a big head!!

Fred is great! Capitol does what they say.
Great service, great support, great website, and all the ladies there are TALL!!

Thanks Capitol!!
Post 8 made on Monday October 21, 2002 at 01:04
estech
Active Member
Joined:
Posts:
August 2002
584
Well, I used to deal with Chris Goetske, and was always impressed to speak to him everytime I called. Maybe it was just luck (good timing). Unfortunately, Chris left Captitol about a year ago, and my account was handed over to Holden Hansen. Since then I have never actually spoken to him (bad timing?). However, I am still very satisfied with Capitol, especially since the other reps I speak to have always answered my questions.
Pay no attention to that man behind the curtain.
Post 9 made on Wednesday October 23, 2002 at 22:10
vts1134
Founding Member
Joined:
Posts:
February 2002
305
so how about I'm a jackass, I confused companies and people. SC distributers is who I was thinking about not CSI and Taft was kind enough to email me and kindly ask if I was talking about him or not. Sorry Taft. But seriously Taft with SC has to be the greatest person I have met in the industry. No nonsense and pretty good lines to. I hope you read my email and accept my apology taft :)
Post 10 made on Thursday October 24, 2002 at 12:15
Greg C
Super Member
Joined:
Posts:
October 2002
2,585
I use SC as well.They offer lots of training to help keep me up to speed. Both Taft and Kris are great! Plus I can get stuff the next day from them.
CEDIA University Designer CAT Team Member
CEDIA University Instructor
CEDIA Registered Outreach Instructor
Post 11 made on Thursday October 24, 2002 at 19:02
deco
Long Time Member
Joined:
Posts:
July 2002
53
Do you have a URL for SC distributors?
Post 12 made on Friday October 25, 2002 at 22:10
Greg C
Super Member
Joined:
Posts:
October 2002
2,585
www.scdistributors.com 1-440-937-6199. They are located by Cleveland, and are part of the AVAD group.
CEDIA University Designer CAT Team Member
CEDIA University Instructor
CEDIA Registered Outreach Instructor


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