Twix,

Use the tv remote for a minute, and these steps will become more clear.

1- Press input button
2- A list of inputs will be displayed in a pinkish, purple color on the screen, Maybe you've named them, maybe they're still the factory default labels, doesn't really matter.
3- The number associated to the input on the left side of the list (IE: 1: DVD or 2: VCR or 3: Input three) is the number you actually hit or the keypad, or in your programming after a short delay, to get the discreet code.

It's a two button press, but it does allow for the discreets in programming a custom remote.

Toshiba did this to accomodate custom installers as well as the occasionally less than savvy customer.

I DO NOT KNOW IF THE STANDARD VERSIONS AVAILABLE AT THE BIG BOX STORES HAVE THESE EXTENDED FEATURES AND DISCREETS. For some reason I am thinking that ONLY the cinema series, which are ONLY available to custom installers (thanks Toshiba!) have these features!

Is your customer's TV the 65HDX81 or 82, or is it the 65HD81 or 82?

The "X" in Toshiba's model numbers denotes whether it's a Cinema series or a standard series.