CarlW,

"Again I ask what are your other Distributors and Reps doin to combat the Big Box Boys?????"

Don't see where I or most custom installation companies are competing with any big box stores, so that's pretty much irrelevant. And really, if a custom installation company is competing with BB, CC or such, then they may need to re-visit their own business model.

Basically, my customer base isn't interested in a BB buying experience.