Fred,

You're right...

Unfortunately, most distribution firms NEVER think of posting the various policies, or passing that info along to THEIR customer base. In fact several that I've dealt with in the past, had no idea of what the policies were themselves, or they at least claimed ignorance.

And you're right about "burning in" a new item. As soon as it hits the door, as a matter of fact.

BUT, this can create an issue with regards to the customer. Some customers are taken back by the idea of "their" new item being "used". Now they think this should be a "open box special" like they see at CC,BB and the like. Yes, we can generally work this out by explaining why it's done this way. But wouldn't it be so much better if the manufacturer didn't create this problem in the first place?

Just being a PIA.....lol

The bigger problem as I see it is the companies that have little to no tech support. Isn't it fun to sit on hold for 30 minutes trying to get an answer?