Randy,
I have also had many *issues* with the new laptops without serial com ports. I have used many of the serial to USB adaptors, some of them work and some do not.
I have found one that seems to work with Crestron, AMX, Lutron, and others. It is cheap at only $19, and you can configure for com1 through com15. It keeps the settings so you don't have to reset the ports each time you connect.
GUC232A by IOGEAR
[Link: iogear.com]Even if all the new products have the USB, as you know we will still need to support the current products.