One final note: Panasonic tech support in New Jersey does have a non digitally certifed tech support line. It is a toll call. There are occasionally lengthy waits.

It sounds like you tried to get through the kxtda line, which requires a certification number to converse.

Other suppliers have toll free tech support for systems purchased through them, and teach classes on the topic at ehx and cedia. But they don't have women in tight shirts and short skirts.