On January 31, 2009 at 13:36, Devil Dog said...
I would say 95% of the customers don't have a clue about
the source code until such an event happens.
You are correct. This is why Julie gets the phone calls.
This whole matter is a non-issue if the person that presents the system to the customer properly explains the programming they are providing.
I disagree with posters who say it is too complicated to bring up during the sale. I bet they just don't want to have to deal with one more potential objection. Maybe they shouldn't be in sales.
