Mike, that's funny, but sometimes I think tech support actually uses this list.
There are a few times I would call one of our manufacturers tech support departments, and get one of the answers from that list.
The first one is usually, "What software version is installed?" then, "It needs to be updated with the latest version" even though there may not actually be an upgrade. Then after I explain that, I get, "We've never had, nor heard of this problem"
The final stretch of an answer is; "Reset the device"
And how do we do that? "Unplug the device from the wall, and leave unplugged for X hours"
That's an easy way out for a tech to get off the phone, go home sick, and call off the next day or two to aviod getting your return call when the "reset" method does not work (which he/she knew all the time wouldn't). Sparing him from your anger of wasting all that time for something that was never gonna work.
