On 09/25/04 15:25 ET, Charles R said...
The reason I asked was because I called the company
to see if the rx3115 was supported and the first
thing out of his mouth was... you should know
the product is sort of on hold... we don't know
what will be happening. The second was we get
around one call a month about it and no one in
support really knows anything about it and it's
really not worth training them.
Hmm.
A quick chat with the technical support supervisor wasn't terribly revealing. He believed that tech support was keeping up with Total Remote, and certainly did not authorize anyone to tell our customers that we were bailing out! I am going to forward him the two or three really bad comments I have seen in the last couple of weeks, and he will deal with his people.
Meanwhile, to re-emphasise, Total Remote development continues and we are not going away. Apologies to my leading competitors. ;)
--Don
