I would like to know how a company can expect any loyalty when it continues to lie to its customers.
Lets face it, R.T.I essentially builds one product. They haven't been able to get it right since its
introduction. To their credit, they are more than happy to send out exchange units when you call them. That's nice but in light of the preceeding post, how can they possibly think that my time ($65.00 Hr. and travel) is
worth less than theirs. I have replaced every T2 that I have sold this year. I am now starting to replace customer units for the second time. Can't Americans build a better product than this. I pride myself
on my reputation. I do not enjoy the process of waiting for a call from one of my customers telling me that their T2 just crapped out!

We are talking about an $1,100 item once programmed. I also have to foot the bill to send each one
back insured. I have been in the consumer electronics biz for approx. 17 years and have never seen a
product with such a high and predictable failure rate. Who is running this company? My suggestion is
that every RTI employee take a look at the mission statement that is posted on their own web site
and ask themselves if they deserve any new business until they can deliver a product that "WORKS".

I love this remote. I also run a successful install business and can not afford to put up with this
aggrevation any longer. This remote puts a blemish on my otherwise high quality installations.

RTI owners and users please call RTI and leave a message for their president and make your voices
be heard. The president of the company is John Demskie and the corporate phone is 952-253-3100.
Go to the corporate directory and spell JOHN to be forwarded to his box.