Your Universal Remote Control Center
RemoteCentral.com
RTI Control Systems Forum - View Post
Previous section Next section Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Topic:
Will The T2 Ever Be Reliable????????
This thread has 1 response. Displaying all posts.
Post 1 made on Saturday October 19, 2002 at 11:11
g1130
Long Time Member
Joined:
Posts:
October 2002
40
I would like to know how a company can expect any loyalty when it continues to lie to its customers.
Lets face it, R.T.I essentially builds one product. They haven't been able to get it right since its
introduction. To their credit, they are more than happy to send out exchange units when you call them. That's nice but in light of the preceeding post, how can they possibly think that my time ($65.00 Hr. and travel) is
worth less than theirs. I have replaced every T2 that I have sold this year. I am now starting to replace customer units for the second time. Can't Americans build a better product than this. I pride myself
on my reputation. I do not enjoy the process of waiting for a call from one of my customers telling me that their T2 just crapped out!

We are talking about an $1,100 item once programmed. I also have to foot the bill to send each one
back insured. I have been in the consumer electronics biz for approx. 17 years and have never seen a
product with such a high and predictable failure rate. Who is running this company? My suggestion is
that every RTI employee take a look at the mission statement that is posted on their own web site
and ask themselves if they deserve any new business until they can deliver a product that "WORKS".

I love this remote. I also run a successful install business and can not afford to put up with this
aggrevation any longer. This remote puts a blemish on my otherwise high quality installations.

RTI owners and users please call RTI and leave a message for their president and make your voices
be heard. The president of the company is John Demskie and the corporate phone is 952-253-3100.
Go to the corporate directory and spell JOHN to be forwarded to his box.
Post 2 made on Monday October 21, 2002 at 01:07
Dan J.
Long Time Member
Joined:
Posts:
June 2002
30
Jon, in my E-mail i forgot to ask you where you do business out of?

again, good luck!!!

Dan.

Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse