Yes, RTI did go through a bad batch of LCD screens with one supplier. To make matters worse, the screens were not DOA but worked fine for a few weeks. RTI acknowledged the problem and (as Warren noted) exchanged every one of them no questions asked. If we sent the remote in next day air, they sent the exchange unit back next day air - freight paid.

RTI has now worked through the screen problem and the last dozen or so have been fine. We stuck with them through their "tough times" because there is nothing on the market anywhere near their price that does so much and is so well thought out. Pronto is not even in the same ball park.

Bruce