No, they, like most other companies do not pay for in home service calls on items small enough for a customer to bring in. And yes, we do eat our share of those service calls. We could of course charge the customer for the time, but if you look at the overall picture, those service calls are few compared to all equipment installed, so there is no need to create the ill will that would create.... it is just another part of doing business.

Still have to go back to my other comment though. Of the recent serial number group, we have not been seeing failures, so perhaps the trouble is over.

They do have several new models in the works. Will be interesting to see what they do with them.