RTI had the chance to rule the market but the mx-800 is here good by crapy screens. No display and bad rf.

Yes, but it still don't have powersensing modules,
RS232, pickupsensor, rechargeable batteries.
And the RTI software is still miles ahead of mxeditor.
Let's hope that RTI have solved the problems and that
they will come out with new exiting products.

I have two T2's an IRF6 and they are in constant use with very little trouble. One is a new high serial # unit and the other I have had for a couple of years at least. It had the screen replaced once and no more problems, screenwise or otherwise. My two original batteries are still fine and since I purchased a second T2 I have four batteries to rotate through the two remotes and a spare charger, just incase. I have added an extra antenna and still have to avoid some angles of holding the T2 to get through but that is minor. Program changes are a snap and the feel of the unit and the great backlight system are a pleasure. By the way what is the little hum or buzz when the light is on? Can't hear it other then holding the unit to my ear, so not a problem.
KDM

As in all things in life, opinions and experiences vary.

RTI surely left a bad impression with some, and I understand those who have those feelings.

We have sold and installed a large quantity of T2s, and have been through the bad times as well. We stuck with them for several reasons...

RTI was excellent in taking care of the units that quit. No hassles... take care of the customer attitude. We have been allowed to hand the customer a new unit from stock and send the defective one back for replacement which means the customer left immediately with a new remote.

For the price, there is no remote on the market that even comes close to the user friendliness and program capabilities of the T2. The flexibility of the system and the ease of the software make it a joy to program.

It reduces customer education time on even complex home theater systems to almost zero. It is just that simple to use, if programmed properly.

Of the current group (new serial numbers) we have seen NO failures.

Generally, when we see multiple failures from a product, we are quick to stop selling it. That we made the decision to give RTI a chance to work out their problems is a testament to how awesome the T2 really is.

Had they not stood by their product and allowed us to quickly take care of our customers during that period, we too would have dropped the unit.

It is so for advanced from anything else in it's price range, it was worth it to us to give RTI a chance to correct the problems.

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Duke-One...... Just a guess on my part, but the sound you hear when you hold it near your ear is probably the circuitry driving the display.

RTI is still my favorite as well, although I keep checking out other remotes looking for something better, I keep coming back to the T2

I had one screen go bad and I sent the bare remote, without a battery, back through my dealer: a couple weeks later I get a brand new T2 in the box- complete with 2 batteries- the complete kit

I damaged an RF-6 module and RTI replaced it under warranty- no questions asked

I have heard RTI is working on some new products as well

the T2 is still a great remote: best software in the business

I agree with all your comments regarding the software and the features.
When your clients spend thousands of dollars the only thing they touch is a remote and they can't opperate their system I can understand their fustration. Yes RTI does swap them out and yes sometimes they swap them with bad remotes. But has RTI payed for the service calls. I am not talking about one or two but when you sell a very good amout out in the field it is very discomforting that they kept selling bad remotes. I love what the remote has to offer when it does work. We have a very good reputation and the way you set up a system and a end user can opperate it with ease is what sells. Remotes are Huge in our business. If RTI starts putting out good product I will be one of the first to buy it but for now I just wait and use other brands.

No, they, like most other companies do not pay for in home service calls on items small enough for a customer to bring in. And yes, we do eat our share of those service calls. We could of course charge the customer for the time, but if you look at the overall picture, those service calls are few compared to all equipment installed, so there is no need to create the ill will that would create.... it is just another part of doing business.

Still have to go back to my other comment though. Of the recent serial number group, we have not been seeing failures, so perhaps the trouble is over.

They do have several new models in the works. Will be interesting to see what they do with them.

As of June 24, 2003 RTI is still shipping crap. Regardless of what RTI says about their problems being behind them.
Answer one question for me. How does a company that designs one single product fail so miserably at delivering reliability and stay in business for so long. Where is the money coming from to support this enterprise? What investor is going to continue to pour money into a losing proposition.
So the software is good BIG DEAL! this is a $650 remote control and $1K plus once programmed. I have experienced 4 trips to several clients homes to replace remotes. Do you suppose the customer might be losing confidence in me?
Goodbye RTI....hello Universal. Is RTI a better remote?