I agree with all your comments regarding the software and the features.
When your clients spend thousands of dollars the only thing they touch is a remote and they can't opperate their system I can understand their fustration. Yes RTI does swap them out and yes sometimes they swap them with bad remotes. But has RTI payed for the service calls. I am not talking about one or two but when you sell a very good amout out in the field it is very discomforting that they kept selling bad remotes. I love what the remote has to offer when it does work. We have a very good reputation and the way you set up a system and a end user can opperate it with ease is what sells. Remotes are Huge in our business. If RTI starts putting out good product I will be one of the first to buy it but for now I just wait and use other brands.