As in all things in life, opinions and experiences vary.

RTI surely left a bad impression with some, and I understand those who have those feelings.

We have sold and installed a large quantity of T2s, and have been through the bad times as well. We stuck with them for several reasons...

RTI was excellent in taking care of the units that quit. No hassles... take care of the customer attitude. We have been allowed to hand the customer a new unit from stock and send the defective one back for replacement which means the customer left immediately with a new remote.

For the price, there is no remote on the market that even comes close to the user friendliness and program capabilities of the T2. The flexibility of the system and the ease of the software make it a joy to program.

It reduces customer education time on even complex home theater systems to almost zero. It is just that simple to use, if programmed properly.

Of the current group (new serial numbers) we have seen NO failures.

Generally, when we see multiple failures from a product, we are quick to stop selling it. That we made the decision to give RTI a chance to work out their problems is a testament to how awesome the T2 really is.

Had they not stood by their product and allowed us to quickly take care of our customers during that period, we too would have dropped the unit.

It is so for advanced from anything else in it's price range, it was worth it to us to give RTI a chance to correct the problems.

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Duke-One...... Just a guess on my part, but the sound you hear when you hold it near your ear is probably the circuitry driving the display.