oex, are you running vista??? i was on the phone the other week for hours with rti support and we still don't have it fully corrected yet. vista keeps on hiding my "my system" files and after we take them out of hiding it still will not let me view them. i can view them in theater touch everytime. but when i do a file search through the computer they are gone. RTI finally gave up and suggested I give Bill a call!!!!!
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