On December 7, 2006 at 16:13, BigPapa said...
If it's the product that wasn't supplied by
us, the impetus is on us to prove it wasn't our fault.
It's a big PITA and a real risk that CI's deal with.
That's why real companies have dedicated customer support staffs to help their customers work through their problems.
In your simplistic world Jon, I guess we could all explain
this stuff to the client, and all would be well. But it
just doesn't run that smoothly. That's just a fact. Protected
lines help deal with this real and common occurence.
Huh? No. In my world, our customers review our prices, and if we included an off the shelf item they can get at a lower price and procurement isn't an issue, they go buy it somewhere else.
It was comments from your fellow CI's that led me to believe that this wasn't an actual issue, because your customers aren't concerned with price, just getting the job done right. Well. Apparently not *your* customers. See? We're making some headway.
There's the underlying mistrust of CI's again. I can't
tell if you're just paranoid or if your arrogance won't
allow you to accept what I have been telling you, which
would mean you were wrong. Bitter pill, eh?
I'm more then willing to accept what you're saying when you actually make some sense. The thing is you're not the only one representing the CI point of view here.
So let's take this the next step...
What happens if the non-AD's were ever shutdown?
Ideally your customers can no longer discover lower prices via a search on eBay, or via Froogle/etc. Does this solve the unhappy customer problem for you? Or are you at all concerned they may discover that AD's such as SurfRemote, BlueDo, or ProRemotes will sell them the same gear for 1/2 the price?
