hey willjga, sorry to hear about your experience...i went through the same thing you did, but was fortunate enough to finally get my hands on it. You can imagine the disappoinment though when i found out none of the olevia codes even work. I did all that work talking to customer service reps, going to payment centers, sending e-mails, etc. and when i finally got one it still doesn't work. I was and still am extremely frustrated and wish there was an easier solution to this problem.