Man... Man... Man... I have really been trying to get this remote! Check this out and enjoy:

Start:

The following information was submitted from the Comcast Web site:
Name: William J
Problem: Change Service/Cable Boxes
Email: [email protected]
Re: Web Form Submission: Change Service/Cable Boxes
Browser: IE
OS: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR
-
Comments:
I have a Syntax LCD television and the remote the installerbrought with him last month is not compatible with this TV.
I saw a remote on your website that does work with
my television DVR-3(M1067BX3) and would like
to know what I need to do to get this remote.
Thanks,
Bill J


-----Original Message-----
From: Comcast Ecare Atlanta
> > >[mailto:[email protected]]
Sent: Monday, June 11, 2007 9:28 AM
To: J, W.
Subject: Re: Web Form Submission: Change Service/Cable Boxes
Dear William J,
Thank you for contacting Comcast regarding your remote control.
I am certain I can assist you.
We do not have remote controls available in the customer care
center to
send to our customers. A replacement remote control can be
obtained from
a Comcast local office. We are conveniently located at :
2841 Greenbriar Pkwy
Atlanta , GA 30331
Hours: Mon - Sat 9:00am-5:00pm
If visiting the Comcast office not convenient for you contact
the customer care center to have a technician scheduled to
deliver the remote control to your home.
For further assistance feel free to contact us back via e-mail
or contact the customer care center at 404-266-2278. We operate
24 hours a day, 7 days a week for your convenience.
You are a valued customer and Comcast is committed to providing
you with quality service.
Thank you for doing business with Comcast.

Sincerely,
Stephanie
Comcast Customer Care Specialist



Original Message Follows:
-------------------------
Not sure if you have ever been to the "convenient" location,
but I would highly suggest you avoid this area if possible.
There have been 2 fatal shootings there in the last 4 months. I
found this out after going there.

I arrived, waited 40 minutes until I was waited on. This location
looked like it only was serving customers where their service
was disconnected and they were trying to get their service back on.
When I was waited on, they
1) had no idea what I was talking about
2) once I showed them the remote they said they did not have it.
3) asked for me to wait some more so they could contact the warehouse
and ask them if they had one.
4) 15 minutes later they indicated they had one and it would take 2
days to get it to them, then they would send someone out to my house
9 days latery to deliver it.
I will believe it when I see it.

The reason I am writing you is to ask that before you send one
of your customers to this location, please verify you have the equipment.
Below in your email you indicated "A replacement remote control can
be obtained from a Comcast local office. We are conveniently
located at:
2841 Greenbriar Pkwy
Atlanta , GA 30331
Hours: Mon - Sat 9:00am-5:00pm"

Sincerely,
Bill J



-----Original Message-----
From: Comcast Ecare Atlanta
[mailto:[email protected]]
Sent: Tuesday, June 12, 2007 3:40 PM
To: J, W.
Subject: RE: FW: Web Form Submission: Change Service/Cable Boxes
Dear William,
I sincerely apologize for any unpleasant experience you had recently
with your Comcast service and thank you for bringing this matter
to our attention.
We need to hear about any unsatisfactory situations in order to correct
them and to enhance our level of customer service. We appreciate
that you took the time to help us keep our commitment to quality
customer care.
If you have any more questions feel free to reply to this email.
Thank you for choosing Comcast.
Sincerely,
Eric
Comcast Customer Care Specialist



Original Message Follows:
-------------------------

Just wanted to let you know that Thursday the 21st, I waited for
your Comcast representative to arrive at my house at the time
specified.
He did in fact arrive, but BROUGHT ME THE SAME REMOTE I ALREADY HAVE!!!
A wasted half day of vacation I had to take for this. Not sure
how valuable vacation is to you, but it is precious to me. I told
him that he did not have the DVR-3 remote and he said "Sorry, they did
not indicate to bring our one of those remotes" and that I would
have to go through all the trouble to start all over to get one.
Is there anything that Comcast can possibly do to get this right?!?!
So far for a remote I have done EVERYTHING you have asked.
1) Go to the "convenient" location to get one, which they had no idea
what I was talking about at first, then later said they didn't
have it and scheduled a technician to come out.
2) Waiting for the technician and he brought the same remote out I
already had.
Please tell me what has to be done to get a DVR-3 remote!
Please, please, please. It really should not be this difficult.
Sincerely,
William J


-----Original Message-----
From: Comcast Ecare Atlanta
[mailto:[email protected]]
Sent: Fri 6/29/2007 4:29 PM
To: J, W.
Cc:
Subject: RE: FW: Web Form Submission: Change Service/Cable Boxes

Dear William J

Thank you for your response

You can pick up a new remote control at your local payment
center.
Since it is likely there will be several payment centers in your
area,
it will be easier for you to determine which one is closer to
either
your residence or your place of employment, by following this
link:

[Link: comcast.com]
x

Once you access that site you will need to enter your address and ZIP
Code, and then click "Thanks! On you go." If the system cannot
determine your payment center location by your address you may be asked
for more information to clarify your location. Select the area you
live in to find information applicable to you.

It is important to note that there is a possibility you will be charged
for the new remote control if it is determined the remote control has
been damaged, neglected, simply needs batteries, needs to be
reprogrammed, or was lost.

Thank you for choosing Comcast.

Sincerely,

Eric
Comcast Customer Care Specialist




Original Message Follows:
-------------------------

Someone please help me... Please excuse my frustration, but I have
been VERY VERY patient with trying to get a Comcast Custom DVR-3 remote.
I am in an endless circle with Comcast!!! This has been going on for
OVER A MONTH. Let me explain what I am asking for. Well first, let me
explain what I am not asking for.
I AM NOT asking for a replacement remote.
I AM asking for the newest remote for my DVR called the Comcast Custom
DVR-3 remote.
I currently have a HD-DVR at home and it has a remote control. It works
fine, but does not work with my TV because the remote is not compatible
with it. Comcast has another remote that IS compatible with my new TV.
Your company refers to it as a DVR-3.
Want to learn more about this specific remote on the Comcast website?
Please see this web page on your company website to educate yourself
on the "Comcast Custom DVR 3" product:

[Link: comcast.com]

Also.. when you look at the remote, the newest one(Comcast Custom DVR 3)
has a red select button while the older one (the one I have now) has a
gray select button.

So with all of this info I have provided you, I expect to finally
learn how I can obtain the remote I am asking for.

William J


From: Comcast Ecare Atlanta <[email protected]
Reply-To: Comcast Ecare Atlanta <[email protected]
To: Bill J
Subject: RE: Web Form Submission: Change Service/Cable Boxes
(KMM26506136V21686L0KM)
Date: Sat, 30 Jun 2007 12:41:45 -0400

Dear Bill J,

Thank you for contacting Comcast. I am glad that you have written to
us regarding this issue, and I am certain that I can assist you.

Please visit our office to obtain the Comcast Custom DVR-3 remote.
If there are any available, we will be happy to provide you with one in
exchange for your current remote. Office locations area available at
www.comcast.com under customers.

We do not guarantee our remotes will control all television sets. If
all the codes have been tried and the search method too, then you
will have to use the remote that came with your television.

Please feel free to contact us if you have any more questions. You
may respond directly to this email. Thank you for your interest in
Comcast.

Thank you for choosing Comcast.

Sincerely,
Tiffany

Comcast Customer Care Specialist

Original Message Follows:
-------------------------

Thanks for your prompt response. Is there anyway I can contact your
office first to determine if they have this particular remote so I don't
have to travel, wait in line, and to only find that you do not have the remote?

This has already happened to me at your Green Briar mall office.

Sincerely,
William J



From: Comcast Ecare Atlanta <[email protected]
Reply-To: Comcast Ecare Atlanta <[email protected]
To: Bill J
Subject: RE: Web Form Submission: Change Service/Cable Boxes
Date: Sat, 30 Jun 2007 13:37:12 -0400

Dear Bill,


Thank you for writing back.

Unfortunately, our local offices do not have direct lines they can be
contacted at. You will have to make the trip down to the office to see
if they can replace your remote control.

Please feel free to contact us if you have any more questions.

Thank you for choosing Comcast.

Sincerely,

Jason
Comcast Customer Care Specialist


NOW I TRIED AN OLD EMAIL ADDRESS I HAD FROM YEARS EARLIER WITH A CONTACT AT COMCAST:

From: "Bill J
To: [email protected]
Subject: Need Help With Customer Service
Date: Tue, 03 Jul 2007 08:13:41 -0400

Anne,
Please read the entire email chain first. I am amazed at this. Is there anything you can do to assist me? I have been very patient and forgiving up until now.

From: Bill J
Sent: Tue 7/3/2007 9:34 AM
To: Pietrowski, Dennis
Subject: FW: Need Help With Customer Service

Dennis,
I am fowarding this email to you since Anne is out of the office. Any
assistance would be GREATLY appreciated.


From: "Pietrowski, Dennis" <[email protected]>
To: "Bill J
Subject: RE: Need Help With Customer Service
Date: Tue, 3 Jul 2007 09:46:06 -0400

Bill,

So you are needing a remote control?


From: Bill J
Sent: Tue 7/3/2007 10:38 AM
To: Pietrowski, Dennis
Subject: RE: Need Help With Customer Service

Yes.....
I am not asking for a replacement remote but looking to switch to
the newest remote for my DVR called the Comcast Custom
DVR-3 remote.
I currently have a HD-DVR at home and it has a remote control. It works
fine, but does not work with my TV because the remote is not compatible
with it. Comcast has another remote that IS compatible with my new TV.
Your company refers to it as a DVR-3.

Here is the actual remote I have been trying to obtain on your website:

[Link: comcast.com]

Also.. when you look at the remote, the newest one(Comcast Custom DVR 3)
has a red select button while the older one (the one I have now) has a
gray select button.

Thanks,
Bill J


From: "Pietrowski, Dennis" <[email protected]>
To: "Bill J
Subject: RE: Need Help With Customer Service
Date: Tue, 3 Jul 2007 12:40:18 -0400

Okay, that's what I thought was the issue. And did you take the actions stated
in the email...go to the local cable store or you'd have to schedule a trouble c
all stating the your remote doesn't work and that you need the DVR-3. Those are
the only two things you could do. Have you done that?



END... can you guys believe this? I love it when he asked "So you are needing a remote control?"
ENOUGH SAID! I GAVE UP!!!