I'm jealous of you guys who were actually able to get the remote. I went down to the payment center today to exchange my remote for the new Custom DVR 3 Device remote with the 5 digit codes. Unfortunately the woman had no idea what I was talking about so I showed her the picture of it and told her it had the red select/ok button. She still seemed puzzled...and said she hadn't seen them yet. Any suggestions? I called comcast 3 times hoping I get someone on the other end who knows about it, but no one does. Any suggestions would be really helpful. I also looked on ebay, but the only remotes on there were the kind that I already have that take the 4 digit codes.