Please be careful when buying this remote from X10. I ordered one from them and they sent me a defective remote that don't work at all. It looked like the remote that they sent was an opened box one. X10 issued a RMA but expected me to pay for the shipping. This is a brand new unit that didn't work at all and I have to pay for the shipping so that I can get a replacement. I didn't agree with this so I called customer support and the lady who was very rude to me said that she will request for a shipping
label and send it to me but it never happened. I called again and was told the same thing. At this point, all I want to do was to return the remote. About the remote, it looked very cheap and nothing like the picture. It was packaged in a way that made me think that this is something that cost around 10-15 bucks not $129.99. It was a huge disappointment. For $17.49 more, I'm going back to buy the Logitech Harmony 880 for the peace of mind.