Hi it looks as though I should have read this forum before spending £250 on a "universal" remote control. I also have a Pace/NTL/Cable and Wireless set top box so I am now considering:
1. Sending it back to the supplier.
2. Moving away from NTL.
3. Finding some other use for the remote control...

I commend everyone who tried so far to resolve this. What surprises me is that Philips/Marantz have not had much input into this. I have the packaging in front of me and it clearly states that it Operates all IR remote controls. Surely this is misleading? Only once you open the box is there a small comment in the instructions that mentions compatibility.

Sorry not to add any value to this forum....just thoroughly p...ed off.