Harmony is pretty good for what it costs. Period. Its like $2k for the next step up handheld remote option. I have installed and configured a lot of them and so far only one client has complained. She has two apartments. One is empty except a desk and small AV system (her covid office). The main apartment has a new crestron system with new remotes. She has had an older crestron system before that with RTI remotes. She cant stand all the weirdness like being able to accidentally swipe to the settings menu etc.