On December 21, 2020 at 15:17, Gman said...
Agreed. Some techs want to figure things out on their own out of sheer pride and challenge. As a business owner I say if you can’t figure it out in 15 minutes call the manufacturer and figure it out. Time is money.
Being stubborn costs companies a lot of money- you nailed it with the 15 minute limit. One problem is that many companies have people working in tech support who don't have real world experience, zero imagination and are prone to denying that a problem exists. If I had a dollar for every time I heard "I have never seen/heard anything like this", I could have retired years ago. Many tech support people just don't know what they're talking about and in some cases, they neither know, nor care.
Then, there's the time pissed away waiting for someone to answer.....
