On December 22, 2020 at 09:16, SWOInstaller said...
I have a customer that emailed me the other day saying that they have added Prime Video to their Roku Ultra player and are having Sync issues between Audio and Video.
The Roku player is connected to a Crestron DM 8x8 and the sync issue is happening on all TV's and is only happening when using Prime Video, all other services are fine. I have not been to site nor can I get to site as it's 1/2 way across the country.
I remember reading issues with this elsewhere (or maybe here) but don't remember seeing resolutions for it.
Have them reboot the Roku or go back to the home screen. I have had audio drop out with Netflix and maybe synch issues, but it has been a long time and I don't remember if it was when I was using a Streaming Stick or the Premiere in my system. I haven't had issues with the Stick since I moved it to my bedroom, other than it's crappy response to the remote commands but I had no audio at all when I started streaming on one of the two- I think it was Netflix. I restarted the movie and that corrected it.
