I have a customer that emailed me the other day saying that they have added Prime Video to their Roku Ultra player and are having Sync issues between Audio and Video.

The Roku player is connected to a Crestron DM 8x8 and the sync issue is happening on all TV's and is only happening when using Prime Video, all other services are fine. I have not been to site nor can I get to site as it's 1/2 way across the country.

I remember reading issues with this elsewhere (or maybe here) but don't remember seeing resolutions for it.