I'm with Brad on this one Ernie.

Best example ever:

I call tech support to relay info about a problem that I hope they can answer.

The reply is "It cannot do that.", and on several other occasions I got "I never heard of this before. Are you sure that's what it's doing/", and the ever present "You have it wired wrong.".

Yes, every now and then you will get some help. but it's far too seldom.