Beginners haven't caught on to many things that help us in our occasional detective work as we try to figure out what we're dealing with. The following is offered seriously because it really is possible for people not to know how to deal with some problems.

But it's always surprising when someone posts a question about a product, a question that the manufacturer surely has an answer for. (This is not at all surprising in the middle of the night or on the weekend, though!) This happens often enough that we could probably create a meme for "Well, no, it didn't occur to me to call the people who will definitely know, so, no, I didn't call the manufacturer."