On December 18, 2019 at 06:25, Gman said...
Presently we use Crestron which have great products and are solid. I am increasingly becoming frustrated with cross border issue delays. Once the order is shipped it can take up to 5-6 days to get here.
We had a recent issue where their customer service screwed up the export documentation which created more delays.
We also had an issue with some seats coming in from California which ended up in bond for 2 weeks pending an inspection from Canada Border Services.
Between these types of issues and foreign exchange calculations which fluctuate daily, I'm looking to source locally in Canada.
My question. Does Control4 distribute from Canada? If not what are your experiences with their customer service and distribution?
Must be an east coast thing. I'm in BC and I order from Crestron and it takes between 3-4days to get here from date of order. Haven't experienced a delay at the border in 9+ years.
