On April 14, 2019 at 05:10, HiFiRobbie said...
.... for a few days now and we just cannot get it to operate reliably. When calling from the unit, we miss about 3 out of 5 calls.
We couldn't cable to the gate so were running over a pair of Unifi Loco Nano M2s, which show 250-300Mbps consistently.
The client's internet is 113Mbps down/5Mbps up (Yeah, I know - Weird) but doorbird claim .5Mbps Up as their minimum, so we're well inside that.
We've tried different routers, hardwiring it, sent it back to the supplier and they
"replaced the internals" whatever that means...
Do you have a setup to "properly" test his internet connection? Just doing a simple speed test tells you crap! You NEED to know if there is any packet loss. Those are what cause you problems with internet connectivity - NOT SPEED!
You can have a 1G internet connection and speed test showing you are getting 989Mbps down & 945Mbps up. But if the packet loss is 15%, then there is something VERY wrong and MANY things are going to not work - despite having blazing speed.
Doorbird has tested the unit and even sent it back with a new board. Unless Doorbird has some incompetent people working there (it happens), then it is not the Doorbird unit. You need to dive deeper into the ISP connection. Or get a pro that has the setup, knowledge, and experience to do so for you.
Ideally you would get a tech from the ISP to come out and test this. But at least around here, that is near impossible these days. You would have to scream bloody murder for weeks/months before you could get a 'real' tech out from the ISP and do a proper test.
[edit]: Try the link below. I just found it doing a search and seems to be a nice basic test tool. After running the test, click on the 'details' tab to see more detailed info about your connection to their server. Including packet loss.
[Link: measurementlab.net]
Last edited by Brad Humphrey on April 14, 2019 13:47.
