Anybody have any problems with a Doorbird wired into the system? The "system" here is a DECA system where all the other parts of the system work. Just wondering if these things are as reliable as they say they are. We've had various times of no Doorbird over the last several months.

I'm not giving more detail because I'm hoping to cast a wide net here and hear about any sort of problem.

Thanks.

We have had problems usually when relying on WiFi. Garbled speach on one job had to replace unit.

Another job we just cant get it to function reliably and are pulling 2 of them out and going back to standard doorbell buttons. Great way to loose about 1k on this job.

But jobs with Ethernet and POE we have been golden.

The test Doorbird I have had installed for a few months now has done this. Away from the local network (using 4G LTE or another network), there would be times the Doorbird would not connect to its app. This could last for a few days before it started working again.
But on the local network, the app would always connect fine (even when it was giving trouble outside the local network).
Also during these times of off-site connection issues, the Doorbird would still send images to the cloud storage. Which would indicate it is an app issue.
This test Doorbird is also connected to a local NVR, to record the stream. And that has never been interrupted either.

Besides being a PITA to install (the surface mount version at least)? The one I've installed on wifi sees occasional video/voice performance issues. Those that are on PoE have been solid.

We just did our first unit (D202) this week. It's hooked up POE. Aside from the manual's description of the connections, and the actual connections, its working great. I don't understand why manufacturers can't keep literature accurate and updated. IC Realtime is another one that comes to mind in the bad literature department.

I mentioned this to a friend who does a lot of cameras and he said "they have literature?"


Could you clarify this? I'm reading that when the cell phone is not on the local network, the Doorbird won't connect to the phone's app, and it won't connect for several days. But then:

So... you've been away from home, the app doesn't work right on the phone; you bring the phone home and the app connects... even though once the app won't connect, it won't connect for several days? That implies you stayed away from home for several days to see if the app would reconnect. Yes?


Yes, both of those things say it's an app problem.

So... if someone is home (their cell phone on the Doorbird's local network), then it should work, but if they're away, then the app will probably fail. Is that an unfair thing to say?

Ernie... you are a nut ball.

Yes, the app would always connect and show the Doorbird when I was at the office (local network where the Doorbird is installed).

When I traveled away from the office, there were times the Doorbird would refuse to connect. When I came back to the office again and on the local network, it would work fine. But when I traveled away again, no work.
It did this for 2-3 days one time, then worked fine everywhere for a week or two. Then it did it again and was having trouble for 2-3 days again (away from office).

I hadn't notice it do it lately, as I got tired of trying to keep checking it all the time. It worked fine when I tested it away, earlier today.

I've decided I'm not going to push these to customers that are looking for a video doorbell solution, because of the problematic app.
App doesn't let you see full screen video. In fact, the video only plays in a small portion of the app, which sucks. And the video quality is no better than the Ring Pro. So the only thing you pay the high price for with the Doorbird, are the cool connections and extra integration features.
Oh, I moved it a month ago to where it is getting rained on all the time. Times when we haven't had rain for a few days, I spray it with a hose. Water doesn't seem to bother it, and it is keeping the water out of the wiring compartment pretty well. This is something I hear the Ring & Ring Pro have a problem with and cause them to fail a lot.

My first two experiences using their "replace a doorbell using the existing line with a power supply and wifi" were nightmares!

As long as you don't mind re-locating the modem to the location of the DoorBird(front porch?) it would probably work.

I ended up retro-ing a cat5 and using a poe injector connected to the router.
It also allowed the existing doorbell to work which is a bonus for those that are use to that!

We have a Doorbird in place at a gated entry. It's locally powered and connected back to the house LAN via fiber bridge. The first unit would not connect to LAN and was eventually replaced under warranty. Apparently early DB units had problems with the pigtail wiring detaching from the main board--DB confirmed this was the problem with our unit.

The replacement unit worked flawlessly for months, then began not showing up on the app. Oddly, the homeowners would call and say the Doorbird was offline when monitored by their LAN-connected phones and/or tablet, but I could see it and operate it remotely with no problems via DB's cloudserver. The frequency of the drop-outs increased, so we recently replaced the unit and began experiencing the same intermittent issues over the span of 3-4 weeks. Then the issues cleared and the DB has been stable [knocking] since...

In the process of troubleshooting, DB tech support noted that a customer-provided photo of the iBezel docked and LAN-connected iPad that monitors the DB all the time was indicating connection to the DB via the cloud [which makes no sense, given they're on the same LAN]. When we asked how this is possible, they replied that the DB provides three streams. The first two are assigned to the first two LAN clients and the third feeds the DB cloud server. All clients beyond the first two connect via the cloud. As such, if the cloud is having issues [which DB denied] and/or there are DNS or service provider problems, some local devices may not be able to connect.

I agree with others' assessment that there's something up with DB's ap and/or cloud server.

Well, I just put a D101S in my next door neighbors place. I hope it doesn't become a pita with issues. I plan on putting in another next week on a clients place, and have two D202's going into a remodel soon.
I have to say the unit has 101S has no wiring room in the unit and the connectors are pretty small and feel like they may bend or break easily. The gauge of wire is thin when soldering on power, etc. Overall the unit seems built fairly well on the outside but the weak connectors scare me.
I sure hope Doorbird fixes issues people are having and sticks around. They have features people like will use (ability to hardwire it to LAN or use Poe, see video stream live, relays for triggering door bells, door/ gate strikes, also can unlock some wifi front door locks).
I have a Skybell(Alarm.Com version) and had some issues with it. I even ended up putting in a wap in the attic right above it because the video sucked. I don't know if it's a Skybell issue or Alarm.Com issue??
We need something built well and has the options their units seem to have I don't know what else is available out there that have these features.

I have experience with one Doorbird. Key to stability was using Ethernet network interface and not Wi-Fi.

If you can't homerun Ethernet back to the router/switch, use a mesh Wi-Fi solution like Eero running in bridge mode. Locate one unit near the Doorbird and connect the Doorbird to the Ethernet port. The Eero mesh is very reliable and will provide a network connection that doesn't drop out intermittently like a weak Wi-Fi or older Wi-Fi extenders.

Only drawback is that Eero doesn't have PoE so you will have to power the DoorBird with a separate power supply.

Apologies for resurrecting a dead thread, but... ...I used the search function, right?

Have used plenty of D101 units without issue.

Our problem lies with a D201V.

Have been working on one of these godless things with an associate for a few days now and we just cannot get it to operate reliably. When calling from the unit, we miss about 3 out of 5 calls.

We couldn't cable to the gate so were running over a pair of Unifi Loco Nano M2s, which show 250-300Mbps consistently.

The client's internet is 113Mbps down/5Mbps up (Yeah, I know - Weird) but doorbird claim .5Mbps Up as their minimum, so we're well inside that.

We've tried different routers, hardwiring it, sent it back to the supplier and they
"replaced the internals" whatever that means...

Obviously, the customer is running out of patience, as are we.

Any thoughts, comments, ideas, similar experiences???

delete, please

I’ve got a job right now is experiencing issues as well. I’ve swapped out the gen 2 DoorBird 3 times now with a fourth coming Monday.
Several issues are the amount of time required between button push’s. Another is what revision of the product are on. The latest version they fixed the button contact, so now you can press anywhere and it works.
This unit is hardwired with a Poe injector and has issues communicating with its own app while on site.
We have ruckus WiFi and go upload and download speeds.
The cat line has been tested with a fluke tester and it’s good.

Oddly enough i have anther site that has a unit connected back to the house that has to jump thru three switches (multiple buildings) to get from the gate back to the router and it works fine.

Overall i don’t have much faith in the product and tech support is hit or miss

Do you have a setup to "properly" test his internet connection? Just doing a simple speed test tells you crap! You NEED to know if there is any packet loss. Those are what cause you problems with internet connectivity - NOT SPEED!
You can have a 1G internet connection and speed test showing you are getting 989Mbps down & 945Mbps up. But if the packet loss is 15%, then there is something VERY wrong and MANY things are going to not work - despite having blazing speed.

Doorbird has tested the unit and even sent it back with a new board. Unless Doorbird has some incompetent people working there (it happens), then it is not the Doorbird unit. You need to dive deeper into the ISP connection. Or get a pro that has the setup, knowledge, and experience to do so for you.

Ideally you would get a tech from the ISP to come out and test this. But at least around here, that is near impossible these days. You would have to scream bloody murder for weeks/months before you could get a 'real' tech out from the ISP and do a proper test.

[edit]: Try the link below. I just found it doing a search and seems to be a nice basic test tool. After running the test, click on the 'details' tab to see more detailed info about your connection to their server. Including packet loss.
[Link: measurementlab.net]