Wondering what your biggest regret of 2018 regarding business within this industry, and products.

Mine is not properly tracking billable hours and continuing to sell Sonos.

The Sonos thing has nothing to do with the performance of their product, but rather their lack of custom channel support or as i say their smoke screen of support they allow us to believe. Marketing directly to our customers after we sell their product is done by no other manufacturer that I have ever sold before.