On November 30, 2018 at 06:00, Stryker said...
Either? Or Both?
If I buy something from a dealer key word being a dealer here. I am a client of both the dealer and the manufacturer if the dealer goes out of business as a client do I not have a resonabke expectation of support from the manufacture even if that is through another dealer?
Control4 Crestron savant they don’t “keep” clients the clients are already theirs. Through their dealers.
I think many dealers don’t actually read their dealer contracts close enough
I disagree that the client is already "theirs". I've had many clients over the years where a control system was pulled out and replaced with another brand. How many control companies actually shut down the software like C4?
A good client will stick with you regardless of what control system you work with because they trust you, not some black box with a name on it.
