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Original thread:
Post 95 made on Friday November 30, 2018 at 08:42
Active Member
April 2003
On November 30, 2018 at 06:00, Stryker said...
Either? Or Both?

If I buy something from a dealer key word being a dealer here. I am a client of both the dealer and the manufacturer if the dealer goes out of business as a client do I not have a resonabke expectation of support from the manufacture even if that is through another dealer?

Control4 Crestron savant they don’t “keep” clients the clients are already theirs. Through their dealers.

I think many dealers don’t actually read their dealer contracts close enough

I disagree that the client is already "theirs".  I've had many clients over the years where a control system was pulled out and replaced with another brand.  How many control companies actually shut down the software like C4?

A good client will stick with you regardless of what control system you work with because they trust you, not some black box with a name on it.

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