Hey all.

In my own HEOS system I have a couple of HEOS 3 speakers which are the generation 1 models.

Sometimes I get an error when streaming from my iPhone. (Name of speaker) not available at this time, try again later.

Sometimes I am able to play music for a while and then I get the error.

If I get the error when I first try to start playing, sometimes it will begin playing anyway a short time after the error shows.

Playback quality is set to normal.

This issue happens almost every time I use them , since I bought them a few years ago, but not always at the same time. My hope was that updates would fix it.

My phone is an iPhone 8.

The music is in a playlist on my phone and none of this music in the playlist is in the cloud.

The music is a combination of music I’ve uploaded from CD and music that’s been purchased from iTunes.

The speaker is on wifi.

I get the same result with the speaker on both 2.4 and 5ghz.

I use a Ubiquiti Edge Router lite, feeding a Trendnet 24 port Gb switch and an AP-AC-Pro access point ceiling mounted on the top floor of my house (3 floors including the basement - 2300 sqft). The network is solid and I’m able to stream wireless HD video to devices like Apple TV without issue.

I have several HEOS systems out in the wild but most people are using subscription services and aren’t complaining about this issue. Most of them are also hardwired (no wireless speakers) and the only client I know for sure is streaming from his phone, is using Android and is not using any wireless speakers . (He has a trendnet router with the Trendnet switch and the same access point mounted on the top floor in a similar sized house.)

I’m wondering if anyone has experience with this and could you point me at a place to start looking for the solution? iPhone issue? Network issue? Is older HEOS HS1 gear shit and the wireless capabilities of the HS 2 gear better?

Thanks for your time.

Craig.

I should add that I called the CI line at Denon. When I explained the issue to the support guy he spent a lot of time asking me to wait while he typed and read stuff so clearly he didn’t know what to do. He told me to unplug it and plug it back in. Which has been done time after time as it’s a portable speaker. He also told me to try it hard wired which I haven’t had the chance to do yet. (Doing it tomorrow).