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HEOS speaker not available , try again later
This thread has 7 replies. Displaying all posts.
Post 1 made on Thursday November 22, 2018 at 10:28
Craig Aguiar-Winter
Senior Member
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September 2002
1,489
Hey all.

In my own HEOS system I have a couple of HEOS 3 speakers which are the generation 1 models.

Sometimes I get an error when streaming from my iPhone. (Name of speaker) not available at this time, try again later.

Sometimes I am able to play music for a while and then I get the error.

If I get the error when I first try to start playing, sometimes it will begin playing anyway a short time after the error shows.

Playback quality is set to normal.

This issue happens almost every time I use them , since I bought them a few years ago, but not always at the same time. My hope was that updates would fix it.

My phone is an iPhone 8.

The music is in a playlist on my phone and none of this music in the playlist is in the cloud.

The music is a combination of music I’ve uploaded from CD and music that’s been purchased from iTunes.

The speaker is on wifi.

I get the same result with the speaker on both 2.4 and 5ghz.

I use a Ubiquiti Edge Router lite, feeding a Trendnet 24 port Gb switch and an AP-AC-Pro access point ceiling mounted on the top floor of my house (3 floors including the basement - 2300 sqft). The network is solid and I’m able to stream wireless HD video to devices like Apple TV without issue.

I have several HEOS systems out in the wild but most people are using subscription services and aren’t complaining about this issue. Most of them are also hardwired (no wireless speakers) and the only client I know for sure is streaming from his phone, is using Android and is not using any wireless speakers . (He has a trendnet router with the Trendnet switch and the same access point mounted on the top floor in a similar sized house.)

I’m wondering if anyone has experience with this and could you point me at a place to start looking for the solution? iPhone issue? Network issue? Is older HEOS HS1 gear shit and the wireless capabilities of the HS 2 gear better?

Thanks for your time.

Craig.

I should add that I called the CI line at Denon. When I explained the issue to the support guy he spent a lot of time asking me to wait while he typed and read stuff so clearly he didn’t know what to do. He told me to unplug it and plug it back in. Which has been done time after time as it’s a portable speaker. He also told me to try it hard wired which I haven’t had the chance to do yet. (Doing it tomorrow).

Last edited by Craig Aguiar-Winter on November 22, 2018 10:38.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 2 made on Thursday November 22, 2018 at 11:11
highfigh
Loyal Member
Joined:
Posts:
September 2004
8,311
On November 22, 2018 at 10:28, Craig Aguiar-Winter said...
Hey all.

In my own HEOS system I have a couple of HEOS 3 speakers which are the generation 1 models.

Sometimes I get an error when streaming from my iPhone. (Name of speaker) not available at this time, try again later.

Sometimes I am able to play music for a while and then I get the error.

If I get the error when I first try to start playing, sometimes it will begin playing anyway a short time after the error shows.

Playback quality is set to normal.

This issue happens almost every time I use them , since I bought them a few years ago, but not always at the same time. My hope was that updates would fix it.

My phone is an iPhone 8.

The music is in a playlist on my phone and none of this music in the playlist is in the cloud.

The music is a combination of music I’ve uploaded from CD and music that’s been purchased from iTunes.

The speaker is on wifi.

I get the same result with the speaker on both 2.4 and 5ghz.

I use a Ubiquiti Edge Router lite, feeding a Trendnet 24 port Gb switch and an AP-AC-Pro access point ceiling mounted on the top floor of my house (3 floors including the basement - 2300 sqft). The network is solid and I’m able to stream wireless HD video to devices like Apple TV without issue.

I have several HEOS systems out in the wild but most people are using subscription services and aren’t complaining about this issue. Most of them are also hardwired (no wireless speakers) and the only client I know for sure is streaming from his phone, is using Android and is not using any wireless speakers . (He has a trendnet router with the Trendnet switch and the same access point mounted on the top floor in a similar sized house.)

I’m wondering if anyone has experience with this and could you point me at a place to start looking for the solution? iPhone issue? Network issue? Is older HEOS HS1 gear shit and the wireless capabilities of the HS 2 gear better?

Thanks for your time.

Craig.

I should add that I called the CI line at Denon. When I explained the issue to the support guy he spent a lot of time asking me to wait while he typed and read stuff so clearly he didn’t know what to do. He told me to unplug it and plug it back in. Which has been done time after time as it’s a portable speaker. He also told me to try it hard wired which I haven’t had the chance to do yet. (Doing it tomorrow).

Normally, I would tell you to make sure the phone and HEOS are up to date but my MusicCast does the same thing. This morning, my iPhone 6 couldn't see it but my computer does control it. I think it mayu be an Apple thing more than a HEOS problem. Apple stuff doesn't always like UPnP, sometimes gets buggy with multicast and things that need to 'find' each other.

If they had to search for the issue, it may be because they haven't heard about it. That's the story I get, anyway- "Gee, I haven't seen this before". Right. I'm the only person on the freaking planet who has this problem and it has been available for years.

But I digress. I usually close the app on my phone and try again. If it still doesn't work, especially if I can control from my computer, I turn the phone off for a few minutes and turn it on again, so it can finish its updates. I'm doing that now, because my phone still doesn't find the Yamaha after four hours.

Rebooting the phone got it to work.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Post 3 made on Thursday November 22, 2018 at 15:49
dunnersfella
Long Time Member
Joined:
Posts:
October 2016
309
I have never had the issue with either system using Android... but I have with Apple.
I have also struck the same issue playing music off the phone with Sonos...

So yeah, there's something up with iOS in my opinion.
I have also found it slow for the music to start playing on all of the above.
This industry is not getting cheaper and cheaper, we're simply convincing ourselves that we have to push the cheapest option to customers.
#makesonosgreatagain
OP | Post 4 made on Thursday November 22, 2018 at 15:52
Craig Aguiar-Winter
Senior Member
Joined:
Posts:
September 2002
1,489
Thanks for the reply.

I have looked this up before searching for solutions, and I am definitely not the first one to have it. I even contacted Denon before and they blamed my network. Told me to buy one specific Asus router.

I had a feeling it might be an apple thing. I’m considering. Getting an Airport Express and using it to stream from my phone into the Aux in. But I shouldn’t have to.

Makes me hesitant to keep selling it to clients. But I just love the Drive and the AVR integration.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
OP | Post 5 made on Thursday November 22, 2018 at 17:22
Craig Aguiar-Winter
Senior Member
Joined:
Posts:
September 2002
1,489
On November 22, 2018 at 15:49, dunnersfella said...
I have never had the issue with either system using Android... but I have with Apple.
I have also struck the same issue playing music off the phone with Sonos...

So yeah, there's something up with iOS in my opinion.
I have also found it slow for the music to start playing on all of the above.

Makes me a little happier to know it’s an issue with Sonos as well, haha.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 6 made on Friday November 23, 2018 at 11:37
highfigh
Loyal Member
Joined:
Posts:
September 2004
8,311
On November 22, 2018 at 15:52, Craig Aguiar-Winter said...
Thanks for the reply.

I have looked this up before searching for solutions, and I am definitely not the first one to have it. I even contacted Denon before and they blamed my network. Told me to buy one specific Asus router.

I had a feeling it might be an apple thing. I’m considering. Getting an Airport Express and using it to stream from my phone into the Aux in. But I shouldn’t have to.

Makes me hesitant to keep selling it to clients. But I just love the Drive and the AVR integration.

I gave up on Airport Express but if the Denon still doesn't respond, try disconnecting the power cord, wait about 30 seconds and insert the plug. I just remembered that I have seen this, but it was also with my iPhone and I'm not at that house often. I need to find out if they have the same problem- if it does happen for them, I'll call Denon and rattle their cage until I get someone who really knows this stuff the way Matt did. I suspect that I'll be disappointed.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
OP | Post 7 made on Sunday November 25, 2018 at 10:57
Craig Aguiar-Winter
Senior Member
Joined:
Posts:
September 2002
1,489
I wish Denon would integrate Apple Music. But I was told by the guy on the phone (for what ever that’s worth) that it’s not going to happen.

Last edited by Craig Aguiar-Winter on November 25, 2018 14:59.
My wife says I can't do sarcasm. She says I just sound like an a$$hole.
Post 8 made on Sunday November 25, 2018 at 11:19
highfigh
Loyal Member
Joined:
Posts:
September 2004
8,311
On November 25, 2018 at 10:57, Craig Aguiar-Winter said...
I wish Denon would integrate Apple Music. But I was by the guy on the phone (for what ever that’s worth) that it’s not going to happen.

I would bet Apple wants too much money. Apple is still only about 26% of the computer market, so they're not going to get primary attention.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."


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