On November 19, 2018 at 11:22, Mac Burks (39) said...
If the Cable box is nearby we tell them about the voice feature with the X1 remote. If the cable box is not nearby we dont mention it unless they do and we tell them "unfortunately it wont work".
BTW, if the distance between the cable box and voice remote is “on the fringe”, where it works sometimes, when it actually fails, the cable box may need power cycling to restore it!