So far we have about 10 customers with this issue. All occurred around same time, so clearly a software update caused this.
In some cases causing network switches to lockup. We had to disconnect genie Ethernet and/ or Deca to resolve for now. So now they have no on-demand capability.

Of course calls into tech-support and they have no clue whatsoever.

Somewhat difficult to explain to clients why this is happening. DIRECTV is going downhill fast. Considering switching over to dish network but not sure they are going to be much better.