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Topic:
Direct tv genie losing IP control.
This thread has 26 replies. Displaying posts 1 through 15.
Post 1 made on Friday November 16, 2018 at 20:06
onetime
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Over the past two days we have lost IP control over two DIRECTV genies.Both receivers were located in different homes. We’ve tried everything to fix them but it seems in both situations the network card inside the receiver is just plain dead. Anyone else having issues like this?
If you don't stop and look around once in a while, life will pass you by.

You're an analog guy living in a digital world.
Post 2 made on Friday November 16, 2018 at 22:49
Ranger Home
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What control system?

DirecTV on many many many many many occasions in the past has ACTUALLY changed the MAC address on their device(*) which has wreaked havoc on control systems that use IP reservations in their router to assign an IP that is then used as the IP for the control system.

* How is that even possible or legal? I thought MAC addresses had to be paid for to some "society" and was PERMANENT?
Post 3 made on Friday November 16, 2018 at 22:57
IRkiller
Advanced Member
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Assuming you have serial control, get these and never have failures again:
[Link: iogear.com]
how in the hell does ernie make money?
Post 4 made on Friday November 16, 2018 at 23:28
edizzle
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On November 16, 2018 at 22:49, Ranger Home said...
What control system?

DirecTV on many many many many many occasions in the past has ACTUALLY changed the MAC address on their device(*) which has wreaked havoc on control systems that use IP reservations in their router to assign an IP that is then used as the IP for the control system.

* How is that even possible or legal? I thought MAC addresses had to be paid for to some "society" and was PERMANENT?

they more than likely swapped from ethernet to wifi communication. this would explain the different MAC addresses. i have seen this happen. i have never seen any device ever just change MAC addresses
I love supporting product that supports me!
Post 5 made on Saturday November 17, 2018 at 02:22
Ernie Gilman
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I have seen MAC addresses and... if I remember correctly... System MAC addresses. Not the same. Don't know anything more about it, but switching from one to the other would probably disrupt control.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 6 made on Saturday November 17, 2018 at 13:16
Rob Grabon
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There's some talk last 24 hours about a firmware update causing sudden network issues.
Technology is cheap, Time is expensive.
Post 7 made on Saturday November 17, 2018 at 19:00
Ranger Home
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On November 16, 2018 at 23:28, edizzle said...
they more than likely swapped from ethernet to wifi communication. this would explain the different MAC addresses. i have seen this happen. i have never seen any device ever just change MAC addresses

NO. That is NOT the case. Period. DTV changed the MAC address of the LAN connection. Not debatable. Others have experienced the same thing. Its a fact.
OP | Post 8 made on Saturday November 17, 2018 at 22:31
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It was the firmware update that wrecked the network jack on the genie. We fixed it by installing a deca- at both houses

And it’s a C4 system.
If you don't stop and look around once in a while, life will pass you by.

You're an analog guy living in a digital world.
Post 9 made on Saturday November 17, 2018 at 23:12
Chris LaRussa
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So far we have about 10 customers with this issue. All occurred around same time, so clearly a software update caused this.
In some cases causing network switches to lockup. We had to disconnect genie Ethernet and/ or Deca to resolve for now. So now they have no on-demand capability.

Of course calls into tech-support and they have no clue whatsoever.

Somewhat difficult to explain to clients why this is happening. DIRECTV is going downhill fast. Considering switching over to dish network but not sure they are going to be much better.
Post 10 made on Sunday November 18, 2018 at 13:30
edizzle
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On November 17, 2018 at 19:00, Ranger Home said...
NO. That is NOT the case. Period. DTV changed the MAC address of the LAN connection. Not debatable. Others have experienced the same thing. Its a fact.

definitely not a fact. in fact, of the times i have read about it, once explained, most have attributed it to the different network cards in the STB. wifi, and ethernet as i mentioned.
I love supporting product that supports me!
Post 11 made on Monday November 19, 2018 at 12:53
Chris LaRussa
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On November 17, 2018 at 19:00, Ranger Home said...
NO. That is NOT the case. Period. DTV changed the MAC address of the LAN connection. Not debatable. Others have experienced the same thing. Its a fact.

A MAC Address is hard coded to the NIC, cannot and will not ever change. Genie DVRs have two NICs one for Ethernet and one for WiFi. However, both MAC addresses can show up in your DHCP Client List for the same DVR unit, so it seems like two devices but really it's the same. Just like Apple TVs.
OP | Post 12 made on Monday November 19, 2018 at 20:58
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I fixed mine at home with a deca.

At my clients house, we fixed it with a deca and it lasted about a day then stared Havoc on the network. We had to switch over to IR control. The problem with the IR driver is when you hit room off on the SR 260 shuts off the DIRECTV receiver. Which is no good when you’re running a matrix.
If you don't stop and look around once in a while, life will pass you by.

You're an analog guy living in a digital world.
Post 13 made on Monday November 19, 2018 at 21:04
Fritz Thomas
Founding Member
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Make a new IR driver and use the ON hex command on the OFF command. It will always turn it on. Perfect for the matrix. I don't see a reason to turn off the power on the box.
Post 14 made on Monday November 19, 2018 at 22:20
Ranger Home
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On November 19, 2018 at 12:53, Chris LaRussa said...
A MAC Address is hard coded to the NIC, cannot and will not ever change. Genie DVRs have two NICs one for Ethernet and one for WiFi. However, both MAC addresses can show up in your DHCP Client List for the same DVR unit, so it seems like two devices but really it's the same. Just like Apple TVs.

Yup, I get that. However, when I have an IP reserved in the router and its a LAN, not wifi, and it stops, i check the mac of the directv box and its different than was was reserved. It changed. I have to then reserve the NEW mac on the directv box. this has happened at least four times, maybe five. Different jobs.
Post 15 made on Monday November 19, 2018 at 23:36
edizzle
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On November 19, 2018 at 22:20, Ranger Home said...
Yup, I get that. However, when I have an IP reserved in the router and its a LAN, not wifi, and it stops, i check the mac of the directv box and its different than was was reserved. It changed. I have to then reserve the NEW mac on the directv box. this has happened at least four times, maybe five. Different jobs.

record the two MAC addresses you are getting. I can guarantee you they are the same two alternating. not a third or fourth rogue MAC. they can bounce between wifi and ethernet (LAN is wrong term). especially if there was ever a problem with the internet and a client goes through the internet setup wizard. if the box has EVER been connected to wifi it can and will bounce between wifi and ethernet.
I love supporting product that supports me!
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